User Terms and Conditions

This page sets out the terms and conditions that govern your use of the Agent Spins platform. It explains the relationship between us and our users, and the basic rules that apply when you open an account, play games, claim promotions, make deposits or request withdrawals. By using the site you accept these terms and any additional rules that apply to specific promotions or services.

Account responsibilities

You are responsible for keeping your account details accurate and secure. This includes your login credentials, contact information and any payment details you provide. You must not share your account or allow others to play on your behalf. We may suspend or close accounts where we suspect unauthorised access, fraud, multiple accounts or breach of these terms.

We may request identity or address verification at any time to comply with our checks. Until verification is complete, deposits may be limited and withdrawals may be delayed. We reserve the right to apply account limits, temporary holds or permanent closures where required for security, compliance or risk management.

Eligibility requirements

To open an account you must be at least 18 years old and legally permitted to gamble in your jurisdiction. Certain countries and territories are restricted from using the service; if you are located in a restricted area you must not register or use our platform. We rely on the information you provide and on third-party services to confirm eligibility.

If we determine that you are ineligible after registration we may close your account, refund any remaining balance subject to verification and applicable checks, and refuse withdrawals until checks are complete.

Acceptable platform use

You must use the site for lawful personal play only. Prohibited activity includes collusion, use of bots or unauthorised software, chargeback fraud, money laundering, identity falsification and attempts to exploit or manipulate games or promotions. We may monitor play and transactions and take action where behaviour appears abusive or otherwise unacceptable.

Responsible gambling

We provide tools to help you manage play, including deposit limits, time-outs and self-exclusion. If you wish to set limits or need support, contact customer services. We encourage responsible play and may impose limits or account restrictions where necessary for player protection.

General bonus and promotion rules

All bonuses and promotions are subject to specific terms that will be posted with each offer. These may include eligibility requirements, wagering conditions, contributing games, stake limits and expiry periods. We may withhold, cancel or reclaim bonuses and associated winnings where there is evidence of abuse, fraud or breach of promotional terms.

Deposits and withdrawals

We accept a range of payment methods. Deposits are usually credited instantly, while withdrawals are subject to verification, internal review and the processing time of payment providers. We aim to process withdrawals promptly after verification, but may delay payments while checks are completed. Withdrawals are generally returned to the original payment method where possible.

We may apply minimum and maximum transaction limits and reserve the right to charge or pass on fees where required by payment partners. Any suspicious activity may lead to temporary account suspension until resolved.

Dispute resolution

If you have a complaint contact our support team with full details so we can investigate. We will aim to respond and resolve disputes fairly and promptly. If you remain dissatisfied you may seek independent advice or use an appropriate external dispute resolution service available in your jurisdiction.

Updates to terms and conditions

We may update these terms from time to time. Changes will be published on the site and, where appropriate, communicated to account holders. Continued use of the platform after updates constitutes acceptance of the revised terms. We recommend you review these terms regularly.