Privacy Policy

Welcome to the privacy policy for Agent Spins. This page explains how we collect, use and protect your personal data when you use our site and services. We take your privacy seriously and aim to be clear about the information we hold, why we use it and how you can manage your data.

Types of data we collect

We collect information that allows us to provide and secure your account, process transactions and comply with legal and business obligations. This includes:

Personal data

Personal data covers the information you provide when registering or contacting us, such as your name, date of birth, email address, postal address, phone number and identification documents where required for verification. We also store account credentials and communication preferences.

Technical data

Technical data includes device and connection information, IP address, browser type, operating system, device identifiers, location data (as permitted) and log information. We use this to maintain service performance, detect fraud and prevent unauthorised access.

Transactional and activity data

We record deposits, withdrawals, wagers, game activity, session times and customer service interactions. This data helps us manage your account, process payments and meet regulatory checks where applicable.

How we use your information

Your data is used to operate your account, process deposits and withdrawals, verify identity, prevent fraud, respond to enquiries and provide customer support. We may also use information to improve the site, analyse trends and fulfil legal obligations. Where we rely on consent for communications, you can withdraw that consent at any time.

Data protection practices

We protect data using technical and organisational measures designed to reduce the risk of loss, misuse or unauthorised access. Access to personal information is restricted to staff and third-party providers who need it to perform services. We regularly review our security measures and update them as required.

Cookies and tracking technologies

We use cookies and similar technologies to deliver essential site functionality, remember preferences and analyse usage. Some cookies are strictly necessary for the service, while others are used for analytics or marketing. You can manage cookie settings in your browser or through our cookie controls where available.

User rights - access, correction and deletion

You have the right to request access to the personal data we hold about you and to ask for incorrect information to be corrected. You may also request deletion of your data, subject to any legal or regulatory obligations that require us to retain certain records. To make a request, please contact our privacy team using the details below. We will respond within a reasonable time and advise if any legal limitation applies.

Information sharing and third parties

We share personal data with third-party service providers who assist with payments, identity verification, hosting, analytics and customer support. We only share the information necessary for those services and require providers to implement appropriate security measures. We may also disclose information if required by law or to protect the safety and rights of users and the service.

Privacy policy updates

We may update this policy from time to time to reflect changes in our practices or legal requirements. Material changes will be communicated via the site or through your registered contact details. Please review this page periodically for updates.

If you have questions about this policy or wish to exercise your data rights, contact us at [email protected].