Contact Our Support Specialists

Our support team is on hand to help with questions, account-related issues, technical concerns or general feedback. If you need assistance with deposits, withdrawals, verification, responsible gambling tools or site access, advisers can guide you through the steps. Contact us by email, live chat or phone and we aim to respond promptly to all enquiries. Please have your account ID and recent transaction details ready to speed up assistance.

Department	Contact
Customer support	[email protected] (live chat 24/7; email responses usually within a few hours)
General enquiries	[email protected] (business enquiries; response within 24-48 hours)
Affiliate enquiries	[email protected] (partner team; manager assigned after initial contact)
Phone	+44 20 7432 5890 (English support)
Working hours	Mon-Fri, 09:00-21:00; Sat-Sun, 10:00-18:00

Email Assistance

Email is the preferred way to contact us for detailed requests, account issues or when you need to send documents. Please use [email protected] and include a clear subject line, your account username and up-to-date contact details. Providing concise information and attachments helps us handle your case faster and avoids delays when verifying identity or resolving disputes.

Send Us a Message

Need help with Agent Spins? Send us a message below and include your account ID if relevant.

Name

<label for="email" style="font-size:13px;color:#333;">Email</label><input id="email" name="email" type="email" placeholder="[email protected]" required style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;"/><label for="message" style="font-size:13px;color:#333;">Message</label><textarea id="message" name="message" rows="6" required style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;resize:vertical;">Please include: topic, any transaction ID, and a brief description.</textarea><button type="submit" style="margin-top:6px;padding:10px 14px;background:#0b74de;color:#fff;border:none;border-radius:4px;font-size:15px;cursor:pointer;">  Submit</button>

By contacting us you confirm you are 18 or over. For urgent account or payments queries, reference your account ID in the message.

Response Time

Our support team aims to respond to most enquiries within one business day. Simple requests such as account questions, deposits and bonus queries are usually handled quickly; more complex issues - for example account verification, payment investigations or regulatory matters - may take longer depending on their nature and the checks required. We will keep you updated on any delays.

Feedback

Help us improve: we welcome your feedback, suggestions or ideas about the site. Share any bug reports, feature requests or general thoughts and our team will review them carefully. Your input helps shape future updates to the casino, promotions and support. Send comments via the on-site form or email to [email protected], and we’ll consider every message to improve your experience.